Our referral pathway reflects the CQC’s focus on safety, responsiveness, and effective assessment. All information shared with us during the referral process is handled confidentially and in line with GDPR requirements.

1. Initial enquiry

• We gather essential information to understand the person’s needs, risks, and desired outcomes. This ensures we respond promptly and appropriately

2. Needs assessment

A detailed assessment is completed to identify:

• Support needs
• Strengths and goals
• Communication preferences
• Environmental considerations

3. Risk assessment

We complete a thorough risk assessment covering:

• Health and wellbeing
• Behavioural risks
• Environmental risks
• Safeguarding considerations

This ensures the service is Safe and appropriate before support begins.

4. Support planning

We develop a personalised support plan that is:

• Person‑centred
• Strengths‑based
• Outcome‑focused
• Co‑produced with the individual and professionals

This aligns with Caring, Effective, and Responsive care.

5. Transition planning

Where required, we create a structured transition plan to ensure:

• Consistency
• Clear communication
• Reduced anxiety
• Safe handover from previous services

This demonstrates Well‑Led and Responsive practice.

6. Start of service

Support begins once all assessments, risk plans, and agreements are in place. We monitor the first weeks closely to ensure the service is safe, effective, and meeting the person’s needs.

Every referral is handled with care, professionalism, and a commitment to ensuring the best possible outcomes for the individual